
faq
How to wash the items?
All Dream Olivia items are made using delicate, baby-soft yarns. We recommend gentle hand washing in cool water with a mild wool-safe detergent. Gently reshape while damp and lay flat to dry. Do not tumble dry, bleach, or wring, as this may damage the fibres.
Are the products made from organic wool?
We use high-quality, carefully sourced natural yarns, chosen for their softness, comfort, and suitability for newborns. While not all yarns are certified organic, every fibre is selected with baby safety, quality, and durability in mind.
Do you offer free shipping?
We offer free shipping on selected orders and promotions. Shipping costs and any free-delivery thresholds will be clearly shown at checkout before you complete your purchase.
Can I place a custom order?
Yes, we do accept a limited number of custom orders, depending on availability. Please contact us directly before ordering to discuss colours, sizing, or specific requirements. Custom orders are made especially for you and may require additional processing time.
What is your returns policy?
Due to the handmade nature of our products, we accept returns only if an item arrives faulty or damaged. Please contact us within 48 hours of delivery with photos so we can resolve the issue promptly. Custom and made-to-order items are non-refundable.